Generally, we sell our products with a 1 year warranty, which you can avail of in our repair center. In many cases we provide exchange products. You can use the replacement warranty in the RIEL shop. Certain manufacturers and in certain cases RIEL also provide longer warranty periods. Below you can find a detailed description of each manufacturer.

Warranty procedure

You can avail of warranty by personally bringing your device to our center or by shipping it in. Please refer to the instructions on our Repair Center page.

What is excluded from warranty?

In certain cases we can't fix your device under warranty. The following cases exclude warranty repairs.
  • Incorrect operating temperature
  • Incorrect installation
  • Misuse
  • Ignoring instructions laid out in the manual
  • Incorrect storage, handling or deliberate damage
  • Water damage
  • Damage resulting from Acts of God.