Segédlet Hikvision eszközök elfelejtett jelszavának visszaállításához

1. Conditions for Resetting Passwords

We can restore your password in the following cases:

  1. The device was bought directly from our company.
  2. The device was bought from one of our retail or installer partners– in this case, send your password reset request to your reseller or installer!
  3. If the device wasn’t purchased from us, please keep in mind that we can only reset it for our partners. If you want to become our partner, you can find us on the contact page.

In cases of password reset, we do our best to send the necessary file on workdays during working hours within 15-30 minutes. Please do not call us right away, thank you for your patience!

 

2. Password Resetting Process

Always use latest SADP support tool. The latest version is downloadable from our website under “downloads”. During password reset, we suggest having a direct connection between the PC and the device. Make sure, that the firewall is turned off on the computer that runs the SADP during password reset in every case!

 

2.1 In case of new firmware

Always generate only one export file. If you have sent us the file, do not generate another export file because the password reset file we send you, will not be valid.

The SADP support software automatically recognizes whether the firmware on the device is old or new.

After the export, the camera’s and the PC’s IP address cannot change.

Generating an export file:

  1. Open the SADP support tool.
  2. Choose the device you want to reset 
  3. At the bottom click the FORGOT PASSWORD button.
  4. On the pop-up window, click the EXPORT button.
  5. Choose a folder for the export file.
  6. Copy the number from the ”DEVICE SERIAL No.” section on the right side.
  7. Send us the saved file and the “DEVICE SERIAL No.” by  email to  support@riel.hu
  8. In our reply, we send you an .xml file.
Pasting an .xml import file:


  1. Save the .xml file to your PC.
  2. Open the SADP support tool.
  3. Select the chosen device by ticking the box on the left.
  4. Click the FORGOT PASSWORD button.
  5. In the pop-up window, find the .xml file we sent you.
  6. Enter a new password twice, in the ”NEW PASSWORD” and the ”CONFIRM PASSWORD” fields.
  7. The password must contain small and capital letters and number(s) (min. 8, max. 16 characters).
  8. Click the CONFIRM button.
  9. After a successful reset, the password you gave in step 6., will be your new password

2.2 In case of old firmware

  1. Open SADP support tool.
  2. Select the device you want to work on.
  3. Copy the serial number in the “DEVICE SERIAL No.” section on the right.
  4. Copy the date in the Start Time column.
  5. Send us the details found in points 4 and 5 by email to support@riel.hu
  6. In our reply, you will receive a code.
  7. Open the SADP tool.
  8. Select the correct device.
  9. Click the FORGOT PASSWORD button.
  10. Enter the code we sent you.
  11. If the reset was successful, the factory default password will be: 12345 and the user name: admin 

2.3 NVR with firmware V.4.21.005 and above 

  1. Access the NVR’s menu
  2. Click the FORGOT PASSWORD button
  3. Choose the VERIFY WITH REGISTERED option, which will give you a QR code
  4. Scan the QR code with your Hik-Connect app (choose the MORE button at the bottom line, then the RESET DEVICE PASSWORD option to scan the QR code) (Hik-Connect V.3.7.8 and above)
  5. The verification code will be sent to the email address.
  6. Enter the verification code in the NVR’s interface and reset the password

 

This method doesn’t work with K1(B) series recorders.

 

3. Frequent Questions and Known Issues

3.1 After importing the .xml file, you receive the following error message: ”GET KEY ERROR” 

Possible reasons:

  • The PC that runs the SADP and the device you want to reset is connected to more switches and the switches do not support the multi-cast function.
  • The IP address of the PC that runs the SADP was changed while the SADP was running.
  • In cases of some firmware versions, reset is not possible.

 

Possible solutions:

  • Check whether the multi-cast function is turned on.
  • Close and re-open the SADP support tool.
  • If possible, upgrade the device’s firmware to the latest version.

 

3.2 After importing the .xml file you receive the following error message ”RESET PASSWORD FAILED”

Possible reasons:

  • Multiple export files were generated.
  • The import file we received is not correct.
  • The IP address of the PC that runs the SADP was changed while the SADP was running.

 

Possible solutions:

  • Check whether you sent us the latest export file.
  • Ask us for another import file.
  • Close and re-open the SADP software.